FAQ

What shipping options are available?

We ship worldwide to select countries via USPS. Within the U.S.& Canada, we offer free shipping with USPS First Class on all orders. For International orders, we offer free shipping on all orders above $100 otherwise shipping is $9.95 for all other countries. 

 

What payment methods do you accept?

We accept the following forms of payment: American Express, Visa, MasterCard, Discover and PayPal. 

 

How can I check an order?

You can log into your account to track recent orders. Also, when your order ships you will be sent an email with tracking. 

 

What if I need extra help or advice about my purchase?

Our live chat service is available to assist you with will be able to answer any questions you may have and assist you in picking the perfect piece. If our live-chat is not available, you may send an e-mail to info@sovereignandsaint.com

 

How can I make returns or exchanges?

Please refer to our Return & Exchange Policy HERE 

 

Does Sovereign & Saint offer warranty on the jewelry?

Yes, if your purchase arrives damaged, we ask that you contact us within 72 hours of delivery at info@sovereignandsaint.com

If your item breaks during normal wear with appropriate care, we are glad to repair, replace or offer store credit up to 90 days after purchase. Please refer to our Jewelry Care guide for more information on proper cleaning and storage of jewelry items. 

We will cover the following: broken cording or elastic, clasp issues, and missing Swarovski crystals. This warranty does not cover faded plating on clasps, beads or charms/pendants. If you wish to re-plate your item for a cost, you may contact us at: info@sovereignandsaint.com

 

Size Chart