We strive to offer high quality products and great customer service. If for any reason you are unsatisfied with your purchase, we will make it right!
U.S.Returns & Exchanges
If you wish to return or exchange an item, we require that you contact us within 14 days of delivery.
For returns, merchandise must be returned in the same condition received and in original packaging. Once return is received, we will issue a refund for the amount paid. We reserve the right to deduct a 20% restocking fee if merchandise is not returned in original condition.
To be eligible for an exchange, your item must be in the same condition that you received it and in original packaging. The initial exchange is complimentary, additional exchanges for the same order may require a restock or shipping fee.
International Returns & Exchanges
All international returns are subject to a 20% restocking fee and must be returned in original condition.
All international exchanges must be returned in original condition. The initial exchange is complimentary, additional exchanges for the same order may require a restock or shipping fee.
*Please note: We may not be able to offer complimentary exchanges for certain countries.
Please email us for return/exchange instructions at firstname.lastname@example.org
If your purchase arrives damaged, you must contact us within 72 hours of delivery at email@example.com
If your item breaks during normal wear with appropriate care, we are glad to repair, replace or offer store credit up to 90 days after purchase. Please refer to our Jewelry Care guide for more information on proper cleaning and storage of jewelry items.
We will cover the following: broken cording or elastic, clasp issues, and missing Swarovski crystals. This warranty does not cover faded plating on clasps, beads or charms/pendants. If you wish to re-plate your item for a cost, you may contact us at: firstname.lastname@example.org
Questions? Comments? Concerns?
Please feel free to contact us at: email@example.com or via our live chat!